Welcome to FireFly Wear! These Terms and Conditions govern your use of our website and purchases from our store. By accessing fireflywearshop.com and making a purchase, you agree to be bound by these terms.

1. Website Usage and Intellectual Property

1.1 Website Access

FireFly Wear grants you a limited license to access and make personal use of our website. This license does not include any resale or commercial use of our site or its contents.

1.2 Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of FireFly Wear and J. Valentine Official Shop and is protected by international copyright laws.

User Responsibility: You may not reproduce, distribute, or create derivative works from any content without our express written permission.

2. Product Information and Descriptions

2.1 Product Categories

Our collection includes: ACCESSORIES, Belts, Bodysuit, BOTTOMS, Caged, Catsuits, Dusters, FireFly Catalogs, Gloves, Hats | crowns, Jackets | coats, Leg warmers, Masks, ONE PIECES, OUTERWEAR, Pants, Shorts, Skirts, Sleeved, and Tank items.

2.2 Product Accuracy

We strive to display product colors and images as accurately as possible. However, actual colors may vary due to monitor settings.

Note: All products are designed for transformative fashion experiences and self-expression.

3. Ordering and Payment Terms

3.1 Order Process

All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

User Responsibility: You are responsible for providing accurate billing and shipping information. Incorrect information may result in delayed or failed delivery.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50 via EMS – 15-25 business days after dispatch

4.2 International Shipping

We ship globally excluding some Asian countries and remote areas. International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

User Responsibility: International customers must comply with their country’s import regulations and pay any applicable duties or taxes.

5. Returns and Exchanges

5.1 Return Policy

We offer a 15-day return window from the delivery date. To be eligible for return:

  • Items must be unworn, unwashed, and with original tags
  • Original packaging must be included
  • Return shipping costs are the customer’s responsibility

5.2 Non-Returnable Items

For hygiene and safety reasons, the following items are FINAL SALE:

  • Bodysuits (due to intimate nature)
  • Catsuits (full-body intimate wear)
  • Masks (for hygiene purposes)
  • Gloves (intimate handwear)
  • Any items without original tags or showing signs of wear
  • Personalized or custom-made items

5.3 Return Process

Follow these steps for returns:

  1. Email us at [email protected] within 15 days of delivery
  2. Wait for authorization and return instructions
  3. Package items with original packaging and tags
  4. Ship to our returns center with tracking
  5. Allow 7-10 business days for refund processing after we receive your return

User Responsibility: Return shipping costs and any customs fees for international returns are the customer’s responsibility.

6. Customer Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account and password.

6.2 Prohibited Activities

You may not use our website for any illegal or unauthorized purpose, including but not limited to:

  • Violating any laws in your jurisdiction
  • Infringing upon our intellectual property rights
  • Transmitting malicious code or viruses

7. Limitation of Liability

FireFly Wear shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

In no event shall our total liability to you for all damages exceed the amount you paid for the products at issue.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

9. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of California. Any disputes shall be resolved in the courts of Sacramento County, California.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: 1456 Timber Ridge Road, Sacramento, US 95814

Website: fireflywearshop.com

Thank you for choosing FireFly Wear – where fearless fashion meets transformative self-expression.