At FireFly Wear, we believe in fearless fashion and equally fearless customer satisfaction. Our revolutionary designs empower your transformative fashion journey, and our shipping and returns policies reflect the same boundary-breaking standards of excellence.
SHIPPING INFORMATION
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after dispatch | DHL or FedEx |
| Free Shipping | FREE (orders over $50) | 15-25 business days after dispatch | EMS |
International Shipping
We ship globally (excluding some Asian countries and remote areas). International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
RETURNS & EXCHANGES
RETURN POLICY HIGHLIGHTS
- 15-day return window from delivery date
- Items must be unworn, unwashed, and with original tags
- Original packaging must be included
- Return shipping costs are the customer’s responsibility
- Refunds processed within 7-10 business days after receipt
Step-by-Step Return Process
STEP 1: INITIATE YOUR RETURN/EXCHANGE
Within 15 days of receiving your order, email us at [email protected] with the subject line “Return/Exchange Request” and include the following information:
- Subject: Return/Exchange Request
- Full Name
- Order Number
- Date of Purchase
- Items to Return/Exchange
- Reason for Return/Exchange
- Preferred Resolution: [Refund / Exchange for (specific item/size)]
- Contact Phone Number
STEP 2: WAIT FOR AUTHORIZATION
Our team will review your request within 1-2 business days and email you a Return Authorization Number along with detailed instructions.
STEP 3: PACKAGE YOUR ITEMS
Carefully pack the items in their original packaging, including all tags and labels. Include a copy of your order confirmation or packing slip.
STEP 4: SHIP YOUR RETURN
Ship your package to our returns center at:
FireFly Wear Returns
1456 Timber Ridge Road
Sacramento, CA 95814
USA
We recommend using a trackable shipping service and retaining your tracking number.
STEP 5: PROCESSING
Once we receive your return, we will inspect the items and process your refund or exchange within 3-5 business days.
REFUND INFORMATION
| Aspect | Details |
|---|---|
| Refund Timeline | Processed within 7-10 business days after we receive and inspect your return |
| Refund Method | Issued to the original payment method used for purchase |
| Shipping Charges | Non-refundable |
| Exchanges | We will ship your new item once the return is processed, using the same shipping method as your original order |
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items are FINAL SALE and cannot be returned or exchanged:
- Bodysuits (due to intimate nature)
- Catsuits (full-body intimate wear)
- Masks (for hygiene purposes)
- Gloves (intimate handwear)
- Any items without original tags or showing signs of wear
- Personalized or custom-made items
INTERNATIONAL RETURNS
For our global customers (excluding some Asian and remote areas):
- International customers are responsible for any customs duties or taxes associated with returns
- Return shipping costs are the customer’s responsibility
- Refunds will be issued in USD
- Please mark your return as “RETURNED GOODS” to avoid customs charges
EXCEPTIONS & SPECIAL CIRCUMSTANCES
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement at no additional cost to you.
QUESTIONS ABOUT SHIPPING OR RETURNS?
Contact our fearless customer service team:
Email: [email protected]
Address: 1456 Timber Ridge Road, Sacramento, US 95814
Website: fireflywearshop.com
Express Your Individuality – Even in Returns