At FireFly Wear, we believe in fearless fashion and equally fearless customer satisfaction. Just as our revolutionary designs empower your transformative fashion journey, our returns and exchanges policy reflects the same boundary-breaking standards of excellence in customer care.

RETURN & EXCHANGE POLICY HIGHLIGHTS:

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, and with original tags
  • Original packaging must be included
  • Return shipping costs are the customer’s responsibility
  • Refunds processed within 7-10 business days after receipt

RETURN & EXCHANGE PROCESS

Step-by-Step Guide

1 Initiate Your Return/Exchange

Within 15 days of receiving your order, email us at [email protected] with the subject line “Return/Exchange Request” and include the following information:

Subject: Return/Exchange Request Full Name: Order Number: Date of Purchase: Items to Return/Exchange: Reason for Return/Exchange: Preferred Resolution: [Refund / Exchange for (specific item/size)] Contact Phone Number:
2 Wait for Authorization

Our team will review your request within 1-2 business days and email you a Return Authorization Number along with detailed instructions.

3 Package Your Items

Carefully pack the items in their original packaging, including all tags and labels. Include a copy of your order confirmation or packing slip.

4 Ship Your Return

Ship your package to our returns center at:

FireFly Wear Returns
1456 Timber Ridge Road
Sacramento, CA 95814
USA

We recommend using a trackable shipping service and retaining your tracking number.

5 Processing

Once we receive your return, we will inspect the items and process your refund or exchange within 3-5 business days.

REFUND INFORMATION

Refund Timeline & Method

  • Refunds are processed within 7-10 business days after we receive and inspect your return
  • Refunds will be issued to the original payment method used for purchase
  • Shipping charges are non-refundable
  • For exchanges, we will ship your new item once the return is processed, using the same shipping method as your original order

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items are FINAL SALE and cannot be returned or exchanged:

  • Bodysuits (due to intimate nature)
  • Catsuits (full-body intimate wear)
  • Masks (for hygiene purposes)
  • Gloves (intimate handwear)
  • Any items without original tags or showing signs of wear
  • Personalized or custom-made items

INTERNATIONAL RETURNS

As we serve customers globally (excluding some Asian and remote areas), please note:

  • International customers are responsible for any customs duties or taxes associated with returns
  • Return shipping costs are the customer’s responsibility
  • Refunds will be issued in USD
  • Please mark your return as “RETURNED GOODS” to avoid customs charges

EXCEPTIONS & SPECIAL CIRCUMSTANCES

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement at no additional cost to you.

QUESTIONS ABOUT RETURNS?

Contact our fearless customer service team:

Email: [email protected]

Address: 1456 Timber Ridge Road, Sacramento, US 95814

Website: fireflywearshop.com

Express Your Individuality – Even in Returns